Unless another member's conduct violates AOL's terms of service, an AOL representative won't be able to have that person suspended or banned from the platform.Īnother issue that an AOL customer service representative won't be able to resolve is if the AOL software or its platform are incompatible with your computer, devices, or operating system. What Can't Be Resolved With a Call to AOL Customer Service?īecause of the social nature of AOL, it is impossible for the company to referee conflicts between members. They are also able to process appeals of suspended and canceled accounts. What Kind of Issues can AOL Customer Service Representative Resolve?Īs an entirely online company, AOL customer service representatives are able to resolve most issues, including billing issues, technical problems and issues of fraud. AOL also values its customers and wants to keep them with the company. As a legacy Internet company, AOL has a lot of experience working with people who aren't technically savvy. How do Consumers Feel About Calling AOL Customer Service?Ĭustomers are reasonably happy with AOL customer service. These can come in handy if you have to escalate your case. Have a way of taking notes during your call. If you are calling about a billing issue, have your statements or invoices nearby. If you are calling about a technical issue, be in front of your computer or have your device handy so that you can troubleshoot along with the representative. Have documentation relevant to your case handy. Other requests are handled during different days and times. Technical support is 24/7 for paid subscribers. In addition, there are other numbers for Spanish language and TTY (hearing impaired services) support.Ĭall during support hours. AOL still provides Netscape support and there is a different number for these accounts. There are several things that you can to ensure that your call to AOL goes well and that you achieve a quick resolution to your issue:īefore calling, make sure you have the right number. Help with changing or canceling accountsīest Practices for Calling AOL Customer Service.People call AOL for a range of reasons, including:
With millions of users, it isn't surprising that AOL gets many requests for customer service each and every day. It provides email services, Internet services and online forums and discussion groups to its members. AOL is one of the oldest online services companies in the United States.
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